Omnichannel Engagement Lessons from Online Giants

Technology today has provided the hospitality and retail industries with an endless array of¬†omnichannel engagement¬†options for communicating with customers, from Tweets and push notifications to emails and face-to-face interactions. But as the ease of reaching customers has increased, so too have customer expectations regarding the quality of that communication. According to Zendesk [1], 87% of … Continue reading Omnichannel Engagement Lessons from Online Giants