Customer Engagement & Loyalty

Building Customer Loyalty With Tiered Loyalty Programs

Building Customer Loyalty With Tiered Loyalty Programs

A tiered loyalty program is a type of membership program in which clients receive different benefits based on their rank. Unlike conventional loyalty programs, multi-level loyalty programs rank members in certain groups based on certain metrics.  A 2022 Global Customer Loyalty Report revealed that organizations with tier-based loyalty programs have reported a 1.8x higher return …

Building Customer Loyalty With Tiered Loyalty Programs Read More »

Customer Retention Strategies for the Restaurant Industry

Customer Retention Strategies for the Restaurant Industry

Acquiring new customers is great, but what keeps the restaurant afloat are repeat customers. Besides being familiar faces, your regulars are also your top and most loyal customers. Most of the time, they spend more money than other restaurant guests and tell others about their experiences at their favorite restaurant. Based on a study by …

Customer Retention Strategies for the Restaurant Industry Read More »

Effectiveness of Customer Surveys in Growing Brand Loyalty

Effectiveness of Customer Surveys in Growing Brand Loyalty

Understanding your customers and allowing them to express their overall experience with your brand can offer extremely valuable insights. In today’s digital world, there is no better way of gathering these learnings than through Customer Surveys. Understanding your guests’ opinions of products and services and turning their insights into actionable decisions is critical to gaining …

Effectiveness of Customer Surveys in Growing Brand Loyalty Read More »

Como Blog Article

Take your Business’ Loyalty Program to the next level with impactful and easy-to-launch Subscriptions

Subscription programs can take your business to the next level. As a customer engagement solution, this new purchase plan can attract new clients and bring upstream revenue. Each day, we are witnessing more and more brands and chains using such a program. The subscription business model consists in having a customer pay a recurring amount …

Take your Business’ Loyalty Program to the next level with impactful and easy-to-launch Subscriptions Read More »

Restaurant and Retail Industry Outlook: 6 Trends To Watch For in 2022

Restaurant and Retail Industry Outlook: 6 Trends To Watch For in 2022

The global pandemic has drastically affected the way brick-and-mortar establishments operate on a day-to-day basis, prompting restaurants and retail owners alike to look beyond the traditional and strategize to remain competitive and relevant. The past two years have proved that the restaurant and retail industries are flexible, resilient, and always ready to reinvent themselves despite …

Restaurant and Retail Industry Outlook: 6 Trends To Watch For in 2022 Read More »

How to Use Customer Engagement Tools to Build Brand Loyalty

Customer engagement is the depth of the relationship between customer and brand, describing a connection between the two that can encourage awareness and brand loyalty. In an increasingly competitive business environment, improving customer engagement can become the defining characteristic of a successful retail or hospitality company. A fully engaged customer is more profitable to a …

How to Use Customer Engagement Tools to Build Brand Loyalty Read More »

Online Ordering Systems: Is Your Restaurant Up to Speed?

Convenience is the name of the game, and what could be easier than ordering food via a mobile phone? Online ordering has become a way of life for most smartphone users, whether the customer opts to receive deliveries, click and collect, or dines in while skipping the lines. Online ordering represents a lucrative revenue opportunity …

Online Ordering Systems: Is Your Restaurant Up to Speed? Read More »

3 Ways to Optimize the Omnichannel Experience for Diners

In the restaurant world, an omnichannel experience refers to providing a cohesive experience when it comes to branding, ordering, and payment. A customer ordering online and picking up in store shouldn’t experience any hiccups caused by miscommunication between an ordering app and a restaurant, for example. It’s your job to make the entire experience seamless. …

3 Ways to Optimize the Omnichannel Experience for Diners Read More »

10 Ways Marketing Automation Can Help You Scale Your Business

If you own a brick-and-mortar store, you’ll know that every second, minute, and hour of your time is precious. Marketing automation can boost customer engagement efforts and save businesses time and resources for long-term growth. Tasks like serving customers, replenishing stock, managing staff and bookkeeping all need assistance, making it harder to find time for …

10 Ways Marketing Automation Can Help You Scale Your Business Read More »

Thanks for reaching out!

We’ll come back to you as soon as we can.

Here's your Calendar